Aviaworks, as part of the Aviagroup ,is a constantly expanding ground handling organisation based in Malta International Airport. The company sought to strengthen its maintenance operations with a modern, scalable, maintenance management solution. To achieve this, Aviaworks partnered with Enterprise MRO Solutions to implement IBM Maximo.
The main objective of the first phase was to establish strong foundations by deploying core maintenance and inventory modules while introducing standardized processes.
This lead to the second phase of the project that involved streamlining and complete integration of the maintenance procurement, inventory management and real time visibility of the operational and financial aspects of the operation .
This scalable and stepped approach was implemented using the most user friendly possible portal setup , codes and structure to enable users with different capabilities to understand the system functionality and become proficient.
This approach enabled users to gradually become more fluent in system use and allows personnel development to lead to future expansion and implementation of more advanced Maximo Features to achieve higher performance levels .
Business Challenges
Before the implementation, Aviaworks encountered several operational challenges:
• Duplication of data from user to paper to Maintenance IT system
• Delay in data visibility to management
• Manual work order processes
• Limited real time visibility into stock levels
• Low real time control over workshop WIP
• Complex job plans management
• Preventative maintenance difficult to manage and monitor
• Difficulty in real time consumption ,performance monitoring and planning Aviaworks required a robust maintenance system that could streamline workflows, enforce process discipline, and improve decision-making.
Why Maximo?
Maximo was selected for its:
• Comprehensive work management and inventory capabilities
• Ability to standardize and automate preventative maintenance
• Real-time reporting and analytics
• Scalability for future functional expansions (e.g. procurement, planning, mobility, integration with existing processes)
Enterprise MRO Solutions was chosen for their maintenance expertise and proven experience deploying Maximo in operational environments.
Implementation Approach
Enterprise MRO Solutions led the implementation using a structured, collaborative approach:
Corrective Maintenance (CM)
• Configured the Work Order module to manage, track, and prioritize corrective maintenance tasks.
• Established Failure Hierarchy model for standardized reporting of issues.
• Integrated maintenance history tracking to improve troubleshooting
• Allows reduction of recurring failures.
• Introduced real-time work order visibility for supervisors and technicians.
Inventory Management
• Migrated and validated all existing inventory data.
• Structured item catalogues, part descriptions, and stock commodities.
• Implemented storeroom management processes to track balances and consumption.
Job Plans Rebuild and Preventative Maintenance
• Standardized job plans for all critical maintenance activities.
• Creation of job plans including OEM detailed tasks
• Created a foundation for guided and consistent task execution.
• Implemented a full PM program within Maximo, linking Job Plans to Assets.
• Setup automated PM work order generation based on time or meter readings.
Results and Impact
With Enterprise MRO Solutions’ MAS implementation, Aviaworks achieved several measurable improvements:
- Improved maintenance visibility and traceability through centralized corrective maintenance tracking, leading to reduced unplanned downtime
• Enhanced inventory management, leading to faster issue of stock, improved planning, efficient and timely procurement , and improved cost control.
• Consistent maintenance execution thanks to standardized job plans.
• Better failure reporting on corrective work orders
Maximo strengthened Aviaworks’ operational efficiency and cost effectiveness while providing a strong platform for future enhancements.
Partnership with Enterprise MRO Solutions
Throughout the project, Enterprise MRO Solutions demonstrated:
• Deep expertise in maintenance requirements
• Strong process understanding and ability to configure Maximo effectively
• A collaborative approach that ensured smooth user familiarisation to system, and smooth transition
Their guidance ensured that Maximo was not only implemented but aligned precisely with Aviaworks’ operational needs.
At Aviaworks Ltd, we partnered with Enterprise MRO Solutions to implement the IBM Maximo Application Suite and the results exceeded our expectations. Enterprise MRO Solutions has been an outstanding partner in our journey to implement the IBM Maximo Application Suite (MAS) to control our maintenance process. Their professionalism, technical expertise, and deep understanding of maintenance operations made the entire process seamless. With Maximo now fully integrated into our workflows, we have a powerful system that streamlines maintenance planning, improves work-order tracking, and provides real-time visibility into our inventory. This has significantly boosted our operational efficiency and strengthened our decision-making capabilities based on properly structured and easily accessible data. What truly sets Enterprise MRO Solutions apart is their reliability—their team is always available when support is needed, which is crucial for our operations. We highly recommend Enterprise MRO Solutions to any organization looking for a trusted, knowledgeable, and responsive partner for Maximo implementation.