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IBM Maximo

25 March 2025
IBM Maximo Application Suite (MAS) is an advanced asset management and maintenance solution designed to help organisations optimise operations, improve asset reliability, and enhance overall efficiency. As a comprehensive suite, it integrates various asset management capabilities, including predictive maintenance features, and AI-driven insights to ensure organisations can effectively manage their infrastructure, facilities, equipment, and resources.
Overview of IBM Maximo Application Suite

IBM Maximo Application Suite is a unified platform that brings together traditional Enterprise Asset Management (EAM) with modern technologies such as Artificial Intelligence (AI), Internet of Things (IoT), and advanced analytics.

The suite is designed to support industries like facilities management, oil & gas, transportation, manufacturing, and utilities by providing a single platform to manage assets, work, inventory, and supply chain.

Maximo’s modular structure allows organisations to choose and deploy the components they need while benefiting from seamless integration and a common data platform.

Enterprise Asset Management (EAM)
Maximo provides end-to-end lifecycle management of physical assets, including maintenance planning, operational optimisation, performance monitoring, and risk mitigation.

Using AI and IoT data, Maximo identifies patterns and predicts potential equipment failures, allowing organisations to prevent downtime, extend asset life, and improve safety.

The suite enables users to schedule, assign, and track maintenance tasks, ensuring that work is completed efficiently and in compliance with safety and regulatory standards.

Maximo’s ability to connect with loT devices allows real­ time monitoring of asset conditions, while Al-driven insights enhance decision­ making for maintenance and operations teams.

Scalability and Cloud
Deployment
Available as a cloud-native solution, Maximo ensures scalability, security, and remote accessibility, making it ideal for organisations of all sizes.
With mobile support, field technicians can access asset information, update work orders, and collaborate in real time, increasing productivity and operational efficiency.
MAS includes graphical tools allowing planners and supervisors to assign and plan work according to resource availability ensuring these are allocated to high priority work.
Maximo ensures that organisations adhere to industry regulations and safety protocols by providing compliance tracking, reporting, and audit capabilities.

Work Management

IBM Maximo’s Work Management functionality is a cornerstone of its Enterprise Asset Management (EAM) capabilities, enabling organisations to plan, track, and optimize maintenance activities effectively.

It supports a comprehensive approach to maintenance, integrating preventive, condition­ based, and corrective maintenance strategies to enhance asset reliability and operational
efficiency.

Preventive Maintenance (PM)
Maximo ensures that routine maintenance tasks are scheduled based on time intervals or usage metrics, reducing unexpected failures and prolonging asset life.
Condition-Based Maintenance (CPM)
Leverages loT sensors and real-time asset monitoring to trigger maintenance actions only when performance thresholds are exceeded, reducing unnecessary interventions and optimising resource utilization.
Corrective Maintenance

On the other hand, enables organisations to respond efficiently to unexpected failures by streamlining work orders, resource allocation, and inventory tracking.

These maintenance strategies are seamlessly integrated within Maximo’s core.

Asset Management

Work orders are directly linked to asset records, providing a complete history of maintenance activities, failure trends, and lifecycle costs, enabling data-driven decision-making.

Inventory Management

Maximo ensures that spare parts and materials are available when needed by automatically reserving stock for planned maintenance tasks, reducing downtime and
procurement delays.

Service Management
Maintenance requests can be prioritised and assigned based on service level agreements (SLAs), ensuring timely response and improved customer satisfaction.
Resource Management
Technicians and crews are assigned based on availability, skill sets, maximising workforce efficiency.

Maximo also enhances productivity through mobile and scheduling functionalities. The Maximo Mobile applications enable field technicians to access work orders, and update job status in real time, reducing paperwork and improving response times. Advanced scheduling tools allow maintenance planners to visualise workloads, balance technician assignments, and optimise work execution across teams.

By implementing Maximo’s work management functionalities, organisations can reduce maintenance costs, minimise asset downtime, improve resource utilisation, and enhance overall efficiency. The integration of mobile capabilities, and automated workflows ensures a proactive, data-driven approach to maintenance, ultimately driving higher operational performance and long-term sustainability.

Mobile

Maximo Mobile is IBM’s advanced mobile solution designed to enhance asset management and fieldwork efficiency. Available for both Android and iPhone devices, Maximo Mobile enables technicians, inspectors, and maintenance teams to access critical asset data, work orders, and real-time updates anytime, anywhere. The application is built with an intuitive interface, ensuring seamless navigation and optimised performance.

Maximo Mobile consists of several applications, each serving a unique function:

Technician
Allows operators to receive and manage work assigned to them by supervisors. The application lets the users manage the status of work, book time, manage asset down time, and add attachments, ensuring all the details about the work can be completed directly on the mobile.
Approvals
Empowers authorised users to approve, assign, and monitor work orders, ensuring timely progression of tasks and adherence to schedules.
Inspections
Enables users to complete inspections, record results, and create unscheduled inspections, promoting proactive maintenance and compliance with safety standards.
Assets
Provides comprehensive details of all assets, including specifications and associated meters, facilitating informed decision­ making and efficient asset management.
Inventory Counting
Assists in maintaining valid inventory balances through count books, ad hoc counts, and reconciliation processes, enhancing inventory accuracy and availability.
Service Requests
Allows users to report issues by opening service requests, streamlining problem resolution and enhancing communication between teams.
Receiving

Enables storekeepers to receive inventory items and shipments efficiently, ensuring accurate tracking and availability of necessary materials.

Issues & Transfers
Facilitates the issuance of items reserved for approved work orders and provides access to existing inventory usage records, supporting effective inventory management.

All mobile applications are fully integrated with the Maximo Application Suite, such that both data and processes carried out within the desktop application and mobile are always synchronised.

Maximo Mobile supports both online and offline modes, resulting in an uninterrupted workflow even in locations with limited connectivity. Offline data syncs automatically when the device reconnects to the network. Additionally, the application offers extensive customisation options, allowing organisations to tailor forms, workflows, and integrations to align with specific business needs. This flexibility ensures that Maximo Mobile adapts to a wide range of operational environments, maximising efficiency and asset performance.

Scheduler

IBM Maximo Scheduler is a comprehensive suite of applications designed to optimise the planning, scheduling, and assignment of maintenance tasks within an organisation. By providing graphical tools and dashboards, it enables maintenance planners, schedulers, supervisors, and dispatchers to efficiently manage work orders, resources, and assignments. This integrated approach ensures that maintenance activities are executed in a timely and efficient manner, thereby enhancing overall operational performance.

The Planning and Scheduling module includes amongst others the following applications:

Graphical Scheduling
This application allows maintenance planners and schedulers to manage and schedule upcoming work. It provides a graphical view of work orders, enabling users to visualise and adjust schedules based on resource availability and workload balancing.
Graphical Scheduling – Large Projects
Tailored for large-scale projects, this application assists planners in managing and scheduling extensive maintenance tasks. It offers tools to handle complex schedules and resource allocations associated with large projects.
Scheduling Dashboard
This dashboard provides a consolidated view of upcoming work, resource utilization, and potential scheduling conflicts. It enables planners to identify and address scheduling issues promptly, ensuring optimal resource allocation.
Graphical Assignment
Designed for supervisors and dispatchers, this application facilitates the assignment of work records to appropriate resources. It offers a graphical interface to match tasks with available labor and crews, considering their skills and availability.
Dispatching Dashboard
Supervisors and dispatchers can utilise this dashboard to analyse upcoming work assignments, identify potential issues, and make necessary adjustments to schedules and assignments.
Graphical Appointment Book

Customer service representatives can schedule appointments with customers using this application. It ensures that maintenance activities are coordinated with customer availability, enhancing service delivery.

ILOG Optimizer Functionality IBM Maximo Scheduler
This integrates with IBM ILOG CPLEX Optimizer to enhance scheduling efficiency. It automates decision-making by generating optimised schedules based on workforce availability, task priorities, and asset conditions. By considering multiple constraints, it minimises downtime, reduces costs, and improves resource utilisation, ensuring maintenance activities are executed effectively. By leveraging these applications and the ILOG Optimizer, organisations can effectively plan, schedule, and assign maintenance work, leading to improved operational efficiency and resource utilisation. The graphical interfaces and dashboards provide clear visibility into work orders and resource availability, facilitating informed decision-making and proactive maintenance management.

EAM Market Leadership

IBM Maximo, first released in 1985 it has established itself as a pioneer in Enterprise Asset Management (EAM). Recognizing its potential, IBM acquired the software in 2006, integrating it into its suite of solutions and reinforcing its commitment to asset management excellence.

Over the years, Maximo has consistently evolved, incorporating advanced technologies such as Artificial Intelligence (Al), the Internet of Things (loT), and cloud computing.This evolution has enabled organisations across various industries to implement data-driven maintenance strategies, optimise asset performance, and ensure regulatory compliance.

IBM Maximo includes various industry solutions to provide out-of-the-box functionality for industries such as Oil & Gas, Transmission & Distribution, Facilities Management, Transportation, Aviation and Civil Infrastructure.

IBM Maximo’s longstanding market leadership is further validated by its recognition in industry assessments. Notably, it has been acknowledged as a leader in for Enterprise Asset Management Software by various assessments over the years including the Green Quadrant for Enterprise Asset Management Software for 2024 byVerdantix, Gartner Magic Quadrant Enterprise Asset Management Software 2079 and G2 Grid for Enterprise Asset Management (EAM) 2023 reflecting its robust capabilities and comprehensive EAM functionality.

Today, IBM Maximo continues to set industry standards, empowering businesses to achieve operational excellence through predictive maintenance, streamlined workflows, and intelligent asset insights. This has led to the development of Maximo Application Suite which now
incorporates the classical Asset Management with modern applications such as Visual Inspection, Monitor, Health and Predict amongst others.”

Manage

Core Asset Management

Monitor

Connecte Defect Detection

Health

Asset Condition View

Predict

Predictive Failure Detection

Visual Inspection

AI-Powered Image Processing

Assist

Prescriptive Assistance

Service Management

IBM Maximo includes a comprehensive Service Management solution that provides organisations with powerful tools to manage service requests both from internal personnel and clients alike.

Service Requests are fully integrated with asset register and work management modules and includes features such Customer Agreements. SLAs and Response Plans allowing the end-to­ end functionality from the issue being raised through to scheduling mobile execution and eventual billing limiting the user intervention to a minimum.

Maximo allows a multi-modal solution for entry of Service Requests. The end user can control the entire lifecycle of request either from the desktop application or directly from the mobile application receiving updates on the go. Moreover, Self-Service Request users do not require any MAS license allowing for
cost-effective deployment.

Service Requests are automatically tailored for each customer by including customer specific and highly customisable:

Service Level Agreements

This allows for the determination of response and resolution time for each Service Request depending on classification and prioritisation.

This determines the price of labour, services and materials used on the Service Request and allow for automatic billing to be generated.

This determines the standard work management details for request of a specific type.

Together these three elements determine the work to be done in which priority and the ultimate billing to be carried out when the work is completed, with limited user intervention.
The entire Service Request experience is integrated with all the other Maximo modules including:
Work Management

This allows for the seamless creation of work and status management between the Service Request and the Work Order.

This allows for the full traceability of requests back to the asset maintaining the full lifecycle cost management of each asset.

This allows the work related to the Service Request is automatically added to the resource management capabilities within Maximo.

MAS includes specific add-on solutions for Service Providers and ITSM (IT Service Management) which provide additional functionality related to the specific processes and needs for the specific industries.

Supply Chain Management

IBM Maximo provides robust supply chain management capabilities, enabling organisations to streamline procurement, inventory, and financial approval processes. Several key applications in Maximo contribute to efficient supply chain management, including purchase requisition, purchase order, receipt processing, purchase invoices, and request for quotation.
Purchase Requisition
This application allows maintenance planners and schedulers to manage and schedule upcoming work. It provides a graphical view of work orders, enabling users to visualise and adjust schedules based on resource availability and workload balancing.
Purchase Order
Once a purchase requisition is approved, a purchase order (PO) is created. The PO acts as a formal contract between the organisation and the supplier, detailing item quantities, pricing, and delivery terms. The Purchase Order application includes a revision process allowing a full history of any changes.
Receipting
The Receipting application enables organisations to confirm the receipt of goods or services. This step ensures that the delivered items match the purchase order, facilitating accurate inventory management and payment processing.
Purchase Invoices
This application is used to process supplier invoices against purchase orders and receipts. It allows finance teams to validate invoices before payment, ensuring accuracy and compliance with procurement policies.
Request for Quotation (RFQ)
Supervisors and dispatchers can utilise this dashboard to analyse upcoming work assignments, identify potential issues, and make necessary adjustments to schedules and assignments.

All applications are fully integrated allowing visibility of the end-to-end procurement process.

These applications are under pinned by a set of Contract Management applications. The Contract Management applications provide for long term agreements with vendors which can be of various types including Framework Agreements, Blanket, and Price Schedules.

Workflow Designer and Financial Approval

Maximo’s Workflow Designer facilitates the automation of business processes, including financial approvals.

Organisations can configure approval hierarchies to ensure financial transactions align with company policies. Budget management within Maximo helps control expenditures by verifying that purchase requests and orders do not exceed predefined budget limits, ensuring financial accountability.

Integration with ERP Systems
Maximo seamlessly integrates with Enterprise Resource Planning (ERP) systems to enhance data consistency and operational efficiency. Integration enables real-time synchronization of financial data, procurement records, and inventory levels between Maximo and ERP platforms like Dynamics 365 Business Central, SAP or Oracle. This interoperability ensures a cohesive approach to asset and supply chain management, reducing errors and improving decision­ making processes.